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Activation Specialist

Overview

CompanyActiveCampaign

Salary

ExperienceAny

LocalRemote

Job Description

The Activation Specialist is at the forefront of inbound inquiries, engaging with prospects who reach out to ActiveCampaign through chat and Zendesk. Their mission is not only to address inquiries but also to close transactional deals and identify larger opportunities to connect with the Sales team.

What your day could consist of:

Timely and Effective Communication: Respond promptly to inquiries via live chat and tickets, ensure clear and accurate information is provided, create a positive customer experience through effective communication
Opportunity Identification: Discern potential larger opportunities during interaction, recognize situations requiring sales expertise, identify and capitalize on transactional opportunities
Sales Partnership: Collaborate with the sales team to provide the necessary information, assist in the pursuit and closure of deals arising from chat engagements, and support the sales process by offering context and relevant details.
Transactional Deal Closure: Utilize effective sales tactics to close transactional deals, understand and address customer needs and preferences, and navigate the sales process efficiently to meet individual and team goals.
Continuous Process Improvement: Provide feedback on customer queries for process optimization, collaborate with cross-functional teams to improve efficiency, and regularly review and update strategy based on performance analysis.

What is needed:

A Bachelor’s degree in a relevant field (Business, Marketing, Communications) preferred, not required
0-1 year experience in a customer-facing role (Sales / Success experience preferred)
Familiarity with SaaS/Martech industry, understanding of key trends, and knowledge of competitive landscape (Preferred)
Strong written and verbal communication skills
Ability to adapt to evolving commercial strategies, changing market conditions, and dynamic/varied prospect needs
Proven ability to address challenges, objections, and obstacles
Commitment to achieving results and a history of taking initiative to drive success
Understanding/experience in adopting a customer-centric mindset, focusing on customer needs and providing tailored solutions
Willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge
Strong time management skills
Experience using technology and software tools, as the role involves showcasing the product and using internal systems

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Perks and benefits:

At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

Here are some of the benefits we offer:

Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and 50% for your dependents
Complimentary access to mental health resources through Calm and TELUS Health EAP
Generous paid time off and leave of absence options
A quarterly home office stipend to cover at-home workspace expenses
Focus Thursdays, where we dedicate one full day to no internal meetings and no interruptions
Access to professional development resources through platforms like Hone and Udemy
Baby swag for every baby born and/or adopted – we love to see our AC family grow!
After five years of service, you’ll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.